MediationMediation is a process conducted confidentially in which two or more people, whom are in dispute, are brought together to find a solution which meets the needs/interests of both/all parties concerned.

The outcome of mediation is always within the control of the participants of the session. With the help of the mediator they decide for themselves upon a settlement they can live with.

Mediation is a guided negotiation process. Its central aim is to help the parties communicate with each other and to explore the issues which are of real importance to them.

The parties are encouraged to find ways to address their present and future needs rather than past issues and concerns. Within the workplace mediation is an informal alternative solution to resolving issues as opposed to a formal grievance process.